Leading the way in innovation has been the unprecedented advancement in AI technology.  While developer access to OpenAI’s platform has been available for several years, consumer use of AI has become mainstream and is resulting in a tidal wave of new applications.  Both Microsoft and Google have integrated AI into their search engines and systems, and AI is a standard feature in most applications, including email, software development IDE’s, recommendations / personalization, advertisement, predictive scheduling, safety and preventive maintenance, testing, and security.  There is hardly an industry or application that has not been affected by AI.

Of course, the challenge for any business is leveraging AI effectively.  AI requires well-organized data in order to assist in decision making.  For most businesses, this necessitates a line-of-business system that organizes business processes and properly directs operations.  Our team has helped a variety of companies to bridge this gap by implementing flexible, custom line-of-business systems to organize operations and gather real-time data that drives predictive analytics and reporting.

Exciting advances have also continued in Content Management Systems, in providing a streamlined content development experience.  In-page editing has enabled editors and publishers to design their content in exactly the way their end-users will experience it.  Although one of the challenges in maintaining an enterprise site is in providing effective “guard-rails” that enforce design guidelines in the editing process, the jsHarmony CMS has offered an innovative solution through its component system, whereby each site can have custom components design specifically for the editing workflow.

In eCommerce, A/B testing has become commonplace in enabling iterative, agile improvement to the user experience and conversion rate, while personalization and AI recommendations provide users with the products and content that are most relevant to them, optimizing the customer journey.